When your equipment operation depends on RentalResult, fast and reliable support matters. The RentalResult Service Desk helps your team resolve issues, stay current on upgrades, and keep work moving across the yard, field, logistics, and finance.
A Clear Path to Support
The RentalResult Service Desk is your first stop for product support, troubleshooting, and technical help when issues affect day-to-day operations.
Submit a Ticket
The best way to get help is through the support portal, where your request can be logged, prioritized, and tracked.
Share the Right Details
Screenshots, attachments, and a short description of the issue can help speed up resolution.
Get Updates Along the Way
Your team can follow progress as the issue is reviewed, assigned, and worked through.
What We Do
Support That Gets You to the Right Expertise
RentalResult uses a tiered support approach so issues can be reviewed and routed to the right technical team.
Level 1
Initial review, first-line troubleshooting, and issue replication.
Level 2
More in-depth troubleshooting, product expertise, and system analysis.
Level 3
Advanced investigation, deeper technical review, and root cause analysis.
Development Team
Code-level fixes and bug resolution when needed.
When to Contact Us
Reach out to the RentalResult Service Desk when:
You’re experiencing an issue with RentalResult
You need help troubleshooting a product problem
You can’t find the answer in the knowledge base
You want to plan an upgrade to the latest version
Note: The Service Desk is focused on bugs and system issues. Requests related to consulting, training, workflow changes, or new feature needs are best handled by the appropriate services team.
How to Contact Us
The best way to reach us is to raise a ticket through our support portal. This ensures your request is logged, tracked, and routed to the right team member. You can also attach screenshots or documents to help us resolve your issue more quickly.
For urgent issues, we recommend calling us directly:
US: +1 (866) 901-9284
UK: +44 (0) 1422 373787
If no one is available when you call, please leave a message — we aim to return calls to urgent voicemails within an hour.
You can also email us at [email protected]. Emails automatically create a ticket for our team to review.
What Happens When You Submit a Ticket
Once your request is submitted:
It is reviewed and categorized
It is assigned to the appropriate support level
The issue is tracked through resolution
You receive updates on progress along the way
Our goal is to give your team a clearer path to help, better visibility into the status of issues, and faster resolution when operational workflows are affected.
